Privacy Policy

Last updated: April 2026

1. Introduction

DN Security Services ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website dnsecurityservices.co.uk or engage with our CCTV installation services.

This policy is compliant with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. If you have any questions about how we handle your data, please contact us at info@dnsecurityservices.co.uk.

2. Who We Are

DN Security Services is a CCTV installation business based at 141, Colman Road, Norwich NR4 7HA. We are the data controller responsible for your personal information when you engage with us.

3. Information We Collect

3.1 Information You Provide

When you submit an enquiry form or contact us directly, we collect:

• Your name
• Email address
• Telephone number
• Your postal address or general location
• Details of your enquiry or security requirements
• Any other information you voluntarily provide

3.2 Information We Collect Automatically

When you visit our website, we automatically collect certain technical information including:

• Your IP address
• Browser type and version
• Operating system
• Pages visited and time spent on the site
• Referring website or search terms used

4. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide quotations
• Schedule and deliver site surveys and installation services
• Communicate with you about your installation, maintenance or ongoing support
• Process payments and maintain business records
• Improve our website and services
• Comply with our legal and regulatory obligations
• Send occasional updates about our services (where you have consented)

5. Legal Basis for Processing

We process your personal information under the following legal bases:

• Consent: Where you have given us explicit permission to process your data for specific purposes.
• Contract: Where processing is necessary to provide our services to you.
• Legitimate Interests: Where we have a legitimate business interest in processing your data, such as responding to enquiries or maintaining business records.
• Legal Obligation: Where we are required to process data to comply with UK law.

6. How We Store and Protect Your Data

We take the security of your personal information seriously. Your data is stored on secure servers with appropriate technical and organisational measures to prevent unauthorised access, loss or disclosure. We limit access to your personal information to employees and contractors who need it to provide our services.

Enquiry form submissions are transmitted via encrypted connections and stored in our secure email systems. We do not share your data with third parties except as described in this policy.

7. Data Retention

We retain your personal information only for as long as necessary to provide our services and comply with legal obligations:

• Enquiry data: retained for up to 2 years if no service is engaged
• Customer records: retained for 7 years after our last contact, for tax and legal purposes
• Marketing preferences: retained until you withdraw consent

8. Sharing Your Information

We do not sell or rent your personal information. We may share your data with:

• Suppliers and contractors who assist in delivering our services (under strict confidentiality)
• Payment processors to handle transactions securely
• Professional advisors (accountants, solicitors, insurers)
• Government bodies or law enforcement where legally required

9. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the website to function, including the cookie consent preference cookie.
• Analytics cookies: To understand how visitors use our site (only if you accept cookies).

You can control cookies through your browser settings. Declining cookies may affect some website functionality.

10. Your Rights Under UK GDPR

You have the following rights regarding your personal information:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your data in certain circumstances.
• Right to Restrict Processing: Request that we limit how we use your data.
• Right to Data Portability: Request your data in a structured, machine readable format.
• Right to Object: Object to certain types of processing.
• Right to Withdraw Consent: Withdraw consent at any time for consent based processing.

To exercise any of these rights, please contact us at info@dnsecurityservices.co.uk.

11. Third Party Links

Our website may contain links to third party websites. We are not responsible for the privacy practices of external sites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be indicated by the "Last updated" date at the top of the page. We encourage you to review this policy periodically.

13. Complaints

If you have concerns about how we handle your personal data, please contact us first at info@dnsecurityservices.co.uk. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: www.ico.org.uk
• Telephone: 0303 123 1113

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

DN Security Services
141, Colman Road, Norwich NR4 7HA
Email: info@dnsecurityservices.co.uk
Phone: +44 7405 510855